Turn Customer Voice Into Product Reality
Collect feedback from 25+ channels, detect duplicates with AI, engage your community, and convert validated ideas directly into your roadmap. Stop losing feedback in scattered tools.
Join product teams that never miss valuable customer insights and ship what users actually want.
The Feedback Black Hole Problem
Great feedback is everywhere. Acting on it is nowhere.
Scattered Everywhere
Email, Slack, support tickets, Intercom, surveys, analytics—feedback lives in 10 different tools. You know it's there. You can't find it.
Duplicates & Noise
20 people request the same feature with different words. You don't realize it's the same request until you've built three different solutions.
Lost in Translation
Customer feedback sits in one system. Product roadmap lives in another. Nothing connects. Ideas never become features. Customers never know you listened.
One System. All Your Feedback. Instant Action.
From capture to conversion—feedback management that actually closes the loop
Built for Product Teams That Listen
Multi-Channel Feedback Collection
Connect 25+ feedback sources: Intercom, Zendesk, ProdPad, Gleap, Slack, Gatherup, surveys, and more. Plus a native feedback portal for direct submission. All feedback flows into one system automatically.
Smart Duplicate Detection
Before submitting, users see related ideas with similarity scores. "This looks 78% similar to 'Mobile App Dark Mode'—vote instead?" Consolidate feedback, avoid fragmentation, understand true demand.
Community Engagement
Users vote on ideas they care about. Comment with questions and use cases. Threaded discussions reveal context. Popular items rise to the top. You see what resonates.
Custom Status Workflows
Define custom statuses per feedback type: "Submitted" → "Under Review" → "Planned" → "In Development" → "Shipped". Or use your own stages. Different workflows for Ideas vs Issues.
Collections & Theme Organization
Create collections around themes: "Mobile Experience", "Enterprise Features", "Performance Issues". See all related feedback in one view. Generate AI problem summaries and solution proposals.
Convert to Work Items
Select any validated feedback and convert: "Turn to Epic", "Turn to Feature", "Turn to User Story". Or link to existing backlog items. Feedback becomes scheduled work. Customers see it ship.
How Teams Use Feedback Manager
SaaS Product Team
From 5 fragmented tools to 1 feedback hub
The Results
- Discovered 43 customers wanted SSO (vs. 8 counted manually)
- Shipped top 5 requested features in 6 months
- Customer satisfaction score increased 32%
- Product team stopped missing critical feedback
Developer Tools Startup
Community-driven roadmap with public voting
The Results
- Launched public feedback portal with embeddable widget
- Used duplicate detection to consolidate 47 "dark mode" requests
- Converted top 10 voted items to roadmap features
- Status updates auto-synced from "Planned" → "Shipped"
Enterprise Platform
Internal feedback management across 12 product teams
The Results
- Eliminated 8 duplicate feature builds across teams
- Sales can search "Is X feature planned?" across all products
- Leadership visibility into top requests organization-wide
- Custom workflows per product (Ideas: 5 statuses, Issues: 7 statuses)
Frequently Asked Questions
Can customers submit feedback directly?
Yes. You get an embeddable feedback widget, a standalone portal, and direct submission links. Plus you can integrate with 25+ feedback tools customers already use (Intercom, Zendesk, etc.). All submissions flow into one system.
How does duplicate detection work?
AI-powered natural language matching. When users submit feedback, the system searches existing items and shows similar ones with percentage match scores (e.g., "78% similar to..."). Users can vote on existing items instead of creating duplicates. You can also manually merge related items.
Can we make our feedback portal public or keep it private?
Both. You control visibility per item or for the entire portal. Public portals let anyone vote and comment (great for community-driven products). Private portals restrict access to invited users only (great for enterprise feedback).
How does feedback connect to our roadmap?
One-click conversion: "Turn to Epic", "Turn to Feature", "Turn to User Story". Or link feedback to existing backlog items. Once connected, the feedback shows the work item ID. If using auto-sync, status updates from roadmap (Planned → In Progress → Shipped) automatically update feedback status.
What are Collections and how do they work?
Collections group related feedback around themes or problem areas (e.g., "Mobile Experience", "Enterprise Security"). One feedback item can belong to multiple collections. Collections can have AI-generated problem summaries and linked solutions. Great for organizing feedback by strategic theme.
Can we customize status workflows?
Absolutely. Define custom statuses per feedback type (Ideas vs Issues can have different workflows). Example: "Submitted → Under Review → Planned → In Development → Shipped". Or use your own stages. Status counts show in sidebar, insights show distribution.
What integrations are supported?
25+ including: Intercom, Zendesk, ProdPad, Gleap, Elevio, Gatherup, ProductLane, Zonka Feedback, Retently, Zoho SalesIQ, Langfuse, Flash AI, Slack, plus CSV/JSON import and REST API for custom integrations.
Can we import existing feedback from spreadsheets?
Yes. Bulk import via CSV or JSON. Map your columns to feedback fields (title, description, category, status, tags). System validates, creates items, and notifies you when complete. Great for migrating from other tools or consolidating historical feedback.
Stop Losing Feedback. Start Building What Matters.
Join product teams that capture every insight, engage their community, and ship customer-driven features.